川大17春《旅游管理英语》在线作业12答案满分参考资料
《旅游管理英语》17春在线作业1一、单选题：
1.Which of the following is not one of the reasons for the failure of restaurant business? (满分:2.5)
A. Lack of experience.
B. Poor location.
C. Too much competition.
D. Insufficient investment.
2.“Reasonable case” of hotels may include the following measures except ( ). (满分:2.5)
A. punishing thieves
B. lighting
C. closed circuit TV
D. new locks
3.Which of the following is the shortcoming of Taylor’s scientific management theory? (满分:2.5)
A. Great improvement in productive and efficiency.
B. Introduction of scientific methods and research.
C. Reduction of production task to a set of routine procedures.
D. Emphasis on the need for cooperation between management and workers.
4.“Political risk ranges from unexpected changes in tax rules to outright expropriation of assets held by foreigners.” The word expropriation in this sentence is closest in meaning to ( ). (满分:2.5)
A. deprivation
B. transference
C. appropriation
D. suitability
5.Two-way communication is different from one-way communication in that it has the following characteristics except ( ). (满分:2.5)
A. easier
B. time consuming
C. fewer mistakes
D. more precise
6.Which of the following is not true of travel agencies in the future? (满分:2.5)
A. Franchise and cooperative will become dominant.
B. Independent agencies will gradually disappear.
C. International airlines will always produce higher commissions.
D. The biggest cost is labor.
7.Conceptual and decision skills include the manager’s following skills except ( ). (满分:2.5)
A. to recognize issues
B. to examine factors
C. to resolve problems
D. to benefit the company
8.Travel to a foreign country tends to increase as its exchange rate ( ). (满分:2.5)
A. falls
B. rises
C. fluctuates
D. levels
9.The goals set for employees should be the following except ( ). (满分:2.5)
A. acceptable
B. comprehensible
C. specific and quantifiable
D. challenging but attainable
10.The engineering department is responsible for the following except ( ). (满分:2.5)
A. hotel construction
B. lighting
C. transportation systems
D. heating and air-conditioning
11.The functions of the back of a restaurant include the following except ( ). (满分:2.5)
A. food control
B. food safety
C. food sanitation
D. food quality
12.“It could remain competitive even though there were many other fast food restaurants vying for its customers?” The word vying in the sentence is closest in meaning to ( ). (满分:2.5)
A. competing
B. matching
C. viewing
D. fighting
13.The company must motivate workers to do the following except ( ). (满分:2.5)
A. showing good corporate membership
B. coming to work regularly
C. putting up a good performance
D. joining and remaining in the company
14.Which of the following statements about travel agents is not true? (满分:2.5)
A. Travel agents bring together suppliers and tourists.
B. Travel agents are paid by tourists for their professional assistance.
C. Suppliers pay travel agents for selling their products.
D. The payment by suppliers to travel agents is in the form of commission.
15.Which of the following statements is not true? (满分:2.5)
A. All leaders have a vision.
B. Leaders lead people
not the other way round.
C. The word vision is only recently used.
D. For some
no vision
no business.
16.What does the word “delegate” mean in “They delegate the responsibility to others”? (满分:2.5)
A. To authorize and send as one’s representative.
B. To commit or entrust to another.
C. To appoint as a debtor to one’s creditor.
D. To serve as a deputy or agent
17.Executives are interested in the topics of leadership because of the following reasons except ( ). (满分:2.5)
A. they want to know the qualities of a great leader
B. they want to understand leadership
C. they hope to acquire leadership skills
D. they want to be transformed from a company leader to an ordinary manager
18.For downward communication
managers should provide ( ) information to their subordinates. (满分:2.5)
A. all
B. relevant
C. adequate
D. certain
19.Which of the following is not correct? (满分:2.5)
A. PMS stands for property management system.
B. POS stands for point of sale
C. CRS stands for central reservation system.
D. ADR stands for average daily review.
20.Which of the following is not one of the advantages of Max Weber’s bureaucratic management approach? (满分:2.5)
A. Cultivate specialized skills.
B. Eliminate subjective judgment.
C. Be unbiased in treating people.
D. Put authority in individuals rather than positions
21.An inappropriate vision will fail because of the following reasons except that ( ). (满分:2.5)
A. it may be out of date
B. it may not reflect the needs of stakeholders
C. it may be based on misconceptions of resources available
D. it may be impractical
22.“The corporate strategy of an organization is sometimes called its business portfolio.” The word portfolio here is closest in meaning to ( ). (满分:2.5)
A. collection
B. group
C. case
D. profile
23.Economics is the study of ( ). (满分:2.5)
A. people’s wealth or money
B. the scare resources
C. people’s choices of how to apply scarce resources
D. people’s needs and wants
24.DSS(Decision Support Systems) differ from MIS(Management Information Systems) in the following aspects except ( ). (满分:2.5)
A. solving semi-structured problems
B. needing less time and money to develop
C. Being interactive between users and the database
D. having analytical and modeling tools
25.The following have been highly globalized except ( ). (满分:2.5)
A. consumption
B. production
C. investment
D. finance
三、判断题：
1.To enhance communication
the non-verb message should arouse a feeling of social class awareness. (满分:2.5)
A. 错误
B. 正确
2.In the early days
management was always practiced on a trial-and-error basis. (满分:2.5)
A. 错误
B. 正确
3.In strategy formulation
differentiation guarantees uniqueness and thus competitive advantages. (满分:2.5)
A. 错误
B. 正确
4.Giving positive instead of negative statements on the company is a sign of good corporate citizenship. (满分:2.5)
A. 错误
B. 正确
5.The best communication channel is written correspondence. (满分:2.5)
A. 错误
B. 正确
6.People want to understand leadership for the primary purpose of becoming leaders themselves. (满分:2.5)
A. 错误
B. 正确
7.Crafting and implementing strategies are the core management function. (满分:2.5)
A. 错误
B. 正确
8.Management requires technical skills
which are usually taught in schools. (满分:2.5)
A. 错误
B. 正确
9.Management requires many technical skills
including literacy and the ability to conceive of a future for the organization. (满分:2.5)
A. 错误
B. 正确
10.Corporate grapevine is a kind of formal communication within the organization. (满分:2.5)
A. 错误
B. 正确
11.Good strategy and good execution are the most trustworthy signs of good management. (满分:2.5)
A. 错误
B. 正确
12.It is especially hard for restaurants to satisfy their clients because of the fierce competition of the industry. (满分:2.5)
A. 错误
B. 正确
13.Job rotation and enlarge are ways to increase the intrinsic rewards of jobs. (满分:2.5)
A. 错误
B. 正确
14.The essential feature of leadership is the ability to communicate efficiently. (满分:2.5)
A. 错误
B. 正确
15.Restaurants provide them at a fixed location
while caterers provide them at an irregular place
such as a hotel and an airplane. (满分:2.5)
A. 错误
B. 正确
《旅游管理英语》17春在线作业2
一、单选题：
1.Executives are interested in the topics of leadership because of the following reasons except ( ). (满分:2.5)
A. they want to know the qualities of a great leader
B. they want to understand leadership
C. they hope to acquire leadership skills
D. they want to be transformed from a company leader to an ordinary manager
2.The company must motivate workers to do the following except ( ). (满分:2.5)
A. showing good corporate membership
B. coming to work regularly
C. putting up a good performance
D. joining and remaining in the company
3.Which of the following is not a hard currency? (满分:2.5)
A. The Euro.
B. Mexican peso.
C. British pound.
D. Japanese yen.
4.The four skills of transformational leadership include the following except ( ). (满分:2.5)
A. to possess a clear idea of the future
B. to have strong self-confidence
C. to win trust from others
D. to be able to make others understand and accept the idea
5.Forecasting future trends needs ( ). (满分:2.5)
A. both subjective judgment and objective facts
B. quantitative techniques
C. mathematical models
D. intuitive judgment of experts
6.Which of the following is not true of travel agencies in the future? (满分:2.5)
A. Franchise and cooperative will become dominant.
B. Independent agencies will gradually disappear.
C. International airlines will always produce higher commissions.
D. The biggest cost is labor.
7.Which of the following is not one of the DSS(Decision Support Systems) components? (满分:2.5)
A. Interactive software.
B. Scanning software.
C. A database.
D. A model base.
8.Which of the following is not one of the reasons for the failure of restaurant business? (满分:2.5)
A. Lack of experience.
B. Poor location.
C. Too much competition.
D. Insufficient investment.
9.The contemporary approaches to management study include the following except ( ). (满分:2.5)
A. quality management
B. systems theory
C. organizational behavior
D. contingency perspective
10.Economics is the study of ( ). (满分:2.5)
A. people’s wealth or money
B. the scare resources
C. people’s choices of how to apply scarce resources
D. people’s needs and wants
11.An inappropriate vision will fail because of the following reasons except that ( ). (满分:2.5)
A. it may be out of date
B. it may not reflect the needs of stakeholders
C. it may be based on misconceptions of resources available
D. it may be impractical
12.The following are the main components of communication process except ( ). (满分:2.5)
A. sender and receiver
B. message
C. noise
D. channel
13.Which of the following is not one of the sources that can provide information in forecasting the future as far as business is concerned? (满分:2.5)
A. Market research.
B. Opinions of expert.
C. The pros and cons of each alternative.
D. Computer techniques and formal forecasts
14.The goals set for employees should be the following except ( ). (满分:2.5)
A. acceptable
B. comprehensible
C. specific and quantifiable
D. challenging but attainable
15.For downward communication
managers should provide ( ) information to their subordinates. (满分:2.5)
A. all
B. relevant
C. adequate
D. certain
16.DSS(Decision Support Systems) differ from MIS(Management Information Systems) in the following aspects except ( ). (满分:2.5)
A. solving semi-structured problems
B. needing less time and money to develop
C. Being interactive between users and the database
D. having analytical and modeling tools
17.The contingency perspective believes that ( ). (满分:2.5)
A. there is “one best way” to manage and organize
B. many different factors may affect a firm’s success
C. universal principles of management are available
D. low-cost products can only succeed in a market that is not cost conscious
18.Two-way communication is different from one-way communication in that it has the following characteristics except ( ). (满分:2.5)
A. easier
B. time consuming
C. fewer mistakes
D. more precise
19.“It could remain competitive even though there were many other fast food restaurants vying for its customers?” The word vying in the sentence is closest in meaning to ( ). (满分:2.5)
A. competing
B. matching
C. viewing
D. fighting
20.Which of the following is not included in the two-factor theory put forward by Frederick Herzberg? (满分:2.5)
A. Workers’ health.
B. The pay and welfare.
C. The personal growth resulting from the job.
D. The fun of the job itself.
21.Which of the following is the shortcoming of Taylor’s scientific management theory? (满分:2.5)
A. Great improvement in productive and efficiency.
B. Introduction of scientific methods and research.
C. Reduction of production task to a set of routine procedures.
D. Emphasis on the need for cooperation between management and workers.
22.A well-designed job
according to Hackman and Oldham
should have the following dimensions except ( ). (满分:2.5)
A. skill variety
B. good salary
C. autonomy
D. task identity
23.Interpersonal and communication skills are often called human or people skills because these skills are ( ). (满分:2.5)
A. essential at all levels of an organization
B. vital to the successful management career
C. people-oriented
D. business-oriented
24.Which of the following is not one of the ways to maximize profits? (满分:2.5)
A. Making use of suppliers’ assistance.
B. Selling other service products.
C. Adjusting management mix.
D. Automation.
25.Strategic management involves managers in the following except ( ). (满分:2.5)
A. external environment analysis
B. formulation of strategies
C. tactical and operational issues
D. integration of panning and management
三、判断题：
1.Motivation refers to forces that interfere with a person’s efforts. (满分:2.5)
A. 错误
B. 正确
2.Bounded rationality in decision making means that decisions must be related to reason. (满分:2.5)
A. 错误
B. 正确
3.Control is a basic management function
and it involves taking corrective actions. (满分:2.5)
A. 错误
B. 正确
4.For a business organization
its stakeholders include its suppliers
buyers
and shareholders
but not its competitors. (满分:2.5)
A. 错误
B. 正确
5.Managers tend to ignore problems and put off decision making. (满分:2.5)
A. 错误
B. 正确
6.Risks are inherent in virtually all significant decision. (满分:2.5)
A. 错误
B. 正确
7.Structured problems are especially hard to solve. (满分:2.5)
A. 错误
B. 正确
8.People want to understand leadership for the primary purpose of becoming leaders themselves. (满分:2.5)
A. 错误
B. 正确
9.Good strategy and good execution are the most trustworthy signs of good management. (满分:2.5)
A. 错误
B. 正确
10.Corporate grapevine is a kind of formal communication within the organization. (满分:2.5)
A. 错误
B. 正确
11.The belief that what one does will help satisfy other people’s needs is the essential motivating force. (满分:2.5)
A. 错误
B. 正确
12.Job rotation and enlarge are ways to increase the intrinsic rewards of jobs. (满分:2.5)
A. 错误
B. 正确
13.The central idea of the scientific management theory is to apply scientific methods to management so as to maximize its effect. (满分:2.5)
A. 错误
B. 正确
14.The classical period of management study refers to the first half of the 20th century. (满分:2.5)
A. 错误
B. 正确
15.The essential feature of leadership is the ability to communicate efficiently. (满分:2.5)
A. 错误
B. 正确
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