南开14春《旅游中级英语（二）》在线作业答案
南开14春学期《旅游中级英语（二）》在线作业试卷总分：100 测试时间：--
一、单选题（共25道试题，共50分。）
1.When a customer is complaining to you ,you should_____.
A. listen carefully and make notes
B. make personal comments
满分：2分
2.（）means something that encourages you to work harder ，start a new activity，etc.
A. soild
B. integrated
C. incentive
D. exhibition
满分：2分
3.what does "exotic"mean？
A. from a distant and exciting country ;unusual and exciting
B. having a strong desire to be successful,powful or rich
C. happy and without worry
D. very close;touching or almost touching
满分：2分
4.（）means behavior that obeys the accepted rules of the society or a group，and is the same as that of most other people.
A. conformity
B. purchaser
C. feminist
D. inflation
满分：2分
5.Please find the exact definition for "convert".
A. to speak angrily to someone because they have done something wrong
B. to change something into a different form of thing
C. to give someone more control over their own life or situation
D. to risk losing or spoiling something mang times
满分：2分
6.（）means to develop something such as a plan or a set of rules again.
A. dehydrated
B. reformulate
C. self-made
D. prominent
满分：2分
7.（）means to develop and change gradually over a long period of time.
A. double-check
B. evolve
C. rehearse
D. impair
满分：2分
8.Cesar Ritz revolutionized the concept of hotel luxury in that____.
A. he made the dining process an enjoyable experiencing to the patrons
B. He not only provided patrons with stylish and tasteful environment，gourmet food to the good music，but also superb service
C. He set rules of protocol and of seating for people in formal oc
满分：2分
9.Horst Schulze ，the founder of The Rize-Carlton Hotel Company ，wanted guests to feel that they did not want to go home.To achieve this goal,_____.
A. It is more important for the hotel to provide a relaxed atmosphere than a refined atmosphere
B. It is more important for the hotel to provide a relaxed as well as a refined atmosphere
C. It is important not to have staff who want to be treated as servants
D. It
满分：2分
10.（）means to be well known for a particular quality that your name is used to represent that quality.
A. first aid
B. layout
C. prerequisite
D. byword
满分：2分
11.Rize developed his philosophy in service，the essence of which is____.
A. The Gold Standards
B. To try to be "the hotelier of kings and the king of hoteliers"
C. The Three Steps of Service
D. The way of selecting and training employees
满分：2分
12.Please find the exact definition for "precaution".
A. someone you know，but who is not a close friend
B. a formal statement of the beliefs of a particular person,group，religion，etc.
C. a person，thing，or situation that annoys you or causes problems
D. something you do in order to prevent something dangerous or unple
满分：2分
13.（）means a connection with a political party or religion，or with a larger organization.
A. affiliation
B. institution
C. acquisition
D. obligation
满分：2分
14.（）means to complete very hard with someone in order to get something.
A. boost
B. forum
C. entrust
D. vie
满分：2分
15.Typically ，people intend to relate to others more about _____during their travel.
A. wonderful experiences
B. unpleasant experiences
满分：2分
16.Some tourists expect to find everything "at home" and tend to be irritated at any discomfort because_____.
A. they haven't adapted to a new environment
B. they are too fussy about everything
满分：2分
17.Please find the exact definition for "mediocre".
A. not very good
B. careful,through，and exact;very strict
C. be successful
D. clear enough or definite enough to be easily seen or noticed
满分：2分
18.Please find the exact definition for "know-how".
A. to copy the actions ,appearance ,mannerisms,or speech of；mimic
B. intricate and rich in detail
C. special knowledge in a scientific or industrial field
D. very exciting or shocking
满分：2分
19.Please find the exact definition for "perception".
A. all the goods in a shop
B. someone who looks very neat and clean
C. a small mistake
D. the way that you notice things with your senses of sight，hearing，etc
满分：2分
20.Please find the exact definition for "caravan".
A. a public sale in which property or items of merchandise are sold to the highest bidder
B. a company of travelers journeying together
C. a strong wish or need
D. part of something you say or write in which you mention a person or thing
满分：2分
21.（）means behaving in an unpleasant or rude way because you think you are more important than other people.
A. miserable
B. discomfort
C. arrogant
D. unfavorable
满分：2分
22.Please find the exact definition for "sesame".
A. an important victory or success
B. some who supports the idea that women should have the same rights and opportunities as men
C. a plant grown for its seeds and oil and used in cooking
D. a continuing increase in prices ，or the rate at which prices increase
满分：2分
23.（）means a wall of earth,stones etc.built across a river to provide water for farming or to prevent flooding.
A. lurk
B. embody
C. defy
D. barrage
满分：2分
24.（）means the act of thinking deeply and seriously about something.
A. donation
B. accommodation
C. meditation
D. philosophy
满分：2分
25.The word"titzy"in Webster's Dictionary，which means fashionable and posh，comes from Cesar Ritz，the famous hotelier，because____.
A. Cesar Ritz was a stylish person
B. Ritz hotel was frequented by people of fashion
C. Cesar Ritz cared much about details in creating stylish hotels，and that made his name closely connected with fashion
D. Cesar Ritz always led the latest fashion of his day
满分：2分
二、判断题（共25道试题，共50分。）
1.In order to help the new employees to maintain a high level of motivation and build up confidence ，a well-planed program is necessary.
A. 错误
B. 正确
满分：2分
2.Experienced employees are naturally excellent trainers for the newly recruited members.
A. 错误
B. 正确
满分：2分
3.Customers usually base their experience on the interaction with employees.
A. 错误
B. 正确
满分：2分
4.Europeans brought carnival to the Caribbean ,but Caribbean carnival traditions are more rooted in ancient African culture than inherited from European culture.
A. 错误
B. 正确
满分：2分
5.The McDonald's has become one of the symbols of America's cultural export.
A. 错误
B. 正确
满分：2分
6.In order to meet the development of the exhibition/convention industry ，a code of regulations and rules has to be formulated.
A. 错误
B. 正确
满分：2分
7.The income from convention industry has boosted the development of the relevant sectors.
A. 错误
B. 正确
满分：2分
8.Adequate training will reduce the turnover and improve the customer service.
A. 错误
B. 正确
满分：2分
9.Although the followers of the Roman Catholic started the tradition of carnival hundreds of years ago,nowadays Christians all over the world celebrate carnival.
A. 错误
B. 正确
满分：2分
10.Lent is a fasting season lasting four weeks for Christians to commemorate the revival of Jesus Christ.
A. 错误
B. 正确
满分：2分
11.The main problem with China's exhibition industry lies in a lack of investments.
A. 错误
B. 正确
满分：2分
12.The McDonald's is the largest employer in the United States.
A. 错误
B. 正确
满分：2分
13.Foreign fair organizers are superior to their Chinese counterparts only because they are more experienced.
A. 错误
B. 正确
满分：2分
14.The fast food industry has a great influence on the way of living of millions of people.
A. 错误
B. 正确
满分：2分
15.Cross-cultural training will help the employees to deal with customers from cultural backgrounds.
A. 错误
B. 正确
满分：2分
16.During the orientation ，new employees should be taught how to perform their job properly.
A. 错误
B. 正确
满分：2分
17.According to some experts ，the development of convention venues in Beijing will contribute substantially to the local economy.
A. 错误
B. 正确
满分：2分
18.The majority of employees in the fast food industry will rise up the corporate ladder.
A. 错误
B. 正确
满分：2分
19.The most important training for the newly-employed staff is the skill training.
A. 错误
B. 正确
满分：2分
20.Of the existing theories about the origin of carnival ，people are not sure which theory is more true to the fact.
A. 错误
B. 正确
满分：2分
21.According to the introduction of the text，both 2003 World Carnival in Shanghai and 2005 World Carnival in Beijing function more as a platform for cultural exchanges than a funfair to entertain people.
A. 错误
B. 正确
满分：2分
22.The most important skills for new employees are first aid and food preparation.
A. 错误
B. 正确
满分：2分
23.Many people blame the fast food industry for its unhealthy food offered.
A. 错误
B. 正确
满分：2分
24.Just as Caribbean carnival traditions are a evolving mosaic of African culture composed of African rituals ，craftsmanship，music and dance，Trinidad's carnival is also a beautiful mosaic of cultures of different continents and races.
A. 错误
B. 正确
满分：2分
25.Ameircan women entered the workforce mainly because of the feminist awakening.
A. 错误
B. 正确
满分：2分
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