南开19春（1709、1803、1809、1903）《旅游中级英语（二）》...
19春学期（1709、1803、1809、1903）《旅游中级英语（二）》在线作业1.[单选题]（）means to develop something such as a plan or a set of rules again.
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A.dehydrated B.reformulate C.self-made D.prominent
正确答案:——B——
2.[单选题]（）means a large group of musicians who play many different instruments together and are led by a conductor.
A.orchestra B.posh C.motto D.prestigious
正确答案:——A——
3.[单选题]To begin a conversion with a dissatisfied customer，you may say _______?
A.may I help you
B.how can I help you
正确答案:——B——
4.[单选题]（）means to experience something ，especially problems.
A.overlook
B.groom
C.encounter
D.provoke
正确答案:————
5.[单选题]（）means money or property that you receive from someone after they die.
A.convention
B.counterpart
C.buzzword
D.legacy
正确答案:————
6.[单选题]The Motto "We are Ladies and Gentlemen serving Ladies and Gentlemen"indicates that ____
A.The Rize-Carlton employees should regard themselves as ladies and gentlemen as patrons do
B.The Rize-Carlton employees expect to be treated as ladies and gentlemen by the patrons
C.The hotel's work environment have converted the Rize-Carlton employees into ladies and gentlemen
D.The Rize-Carlton employees should treat their coworkers with the same dignity as when they treat guests.
正确答案:————
7.[单选题]When a customer is complaining to you ,you should_____.
A.listen carefully and make notes
B.make personal comments
正确答案:————
8.[单选题]Rize developed his philosophy in service，the essence of which is____.
A.The Gold Standards
B.To try to be "the hotelier of kings and the king of hoteliers"
C.The Three Steps of Service
D.The way of selecting and trainingemployees
正确答案:————
9.[单选题]（）means hardship ，a harsh circumstance.
A.sculpture
B.ingredient
C.rigor
D.procession
正确答案:————
10.[单选题]Cesar Ritz was unlikely to be a man to revolutionize the concept of luxury and to the social world of all of Europe mainly because of _____.
A.his lack of proper education
B.his humble peasant family background 奥鹏作业答案
C.his inadequate understanding of the taste of upper socil class
D.his national background
正确答案:————
11.[单选题]（）means to throw away something that has just been made,because its quality is not good enough.
A.reject
B.proclaim
C.berate
D.undergo
正确答案:————
12.[单选题]（）means to take your own appearance by keeping your hair and clothes clean and tidy.
A.highlight
B.groom
C.acquaint
D.foster
正确答案:————
13.[单选题]what does "exotic"mean？
A.from a distant and exciting country ;unusual and exciting
B.having a strong desire to be successful,powful or rich
C.happy and without worry
D.very close;touching or almost touching
正确答案:————
14.[单选题]Cesar Ritz's decision to open The Rize Hotel in1898 was wise because____.
A.He had already got fame in Europe，and his fame could help him succeed
B.His decision complied with people's wish at that time
C.Paris was the center of fashion in the world
D.French had good taste for food,and The Rize Hotel in Paris could enjoy a good marke
正确答案:————
15.[单选题]（）means the system of rules and acceptable behavior used at official ceremonies and occasions.
A.shepherd
B.gourmet
C.protocol
D.suite
正确答案:————
16.[单选题]（）means the quality or state of being pure.
A.myraid
B.purity
C.tableware
D.alleyway
正确答案:————
17.[单选题]（）means a list of the people employed by a company showing how much each one earns.
A.expertise
B.franchise
C.payroll
D.reluctant
正确答案:————
18.[单选题]（）means if a feeling，attitude，or action is contagious ，other people are quickly affected by it and begin to have it or do it.
A.marked
B.lavish
C.contagious
D.conducive
正确答案:————
19.[单选题]Horst Schulze ，the founder of The Rize-Carlton Hotel Company ，wanted guests to feel that they did not want to go home.To achieve this goal,_____.
A.It is more important for the hotel to provide a relaxed atmosphere than a refined atmosphere
B.It is more important for the hotel to provide a relaxed as well as a refined atmosphere
C.It is important not to have staff who want to be treated as servants
D.It
正确答案:————
20.[单选题]The great success of the London Savoy Hotel was largely due to ____.
A.the fame of Auguste Escoffier ，who was the best-known chef inEurope
B.the good management supervised by Cesar Ritz
C.the reputation that many celebrities once dined there
D.the combined efforts and perfect partnership of the hotel manager Cesar Ritz and famo
正确答案:————
21.[单选题]（）means to complete very hard with someone in order to get something.
A.boost
B.forum
C.entrust
D.vie
正确答案:————
22.[单选题]（）means increasing suddenly or rapidly in amount or number .
A.judicious
B.high-profile
C.explosive
D.fundamentally
正确答案:————
23.[单选题]Some tourists expect to find everything "at home" and tend to be irritated at any discomfort because_____.
A.they haven't adapted to a new environment
B.they are too fussy about everything
正确答案:————
24.[单选题]（）means a payment to someone who sells goods which is directly related to the amount of goods sold .
A.motel
B.commission
C.discount
D.ingredient
正确答案:————
25.[单选题]（）means behavior that obeys the accepted rules of the society or a group，and is the same as that of most other people.
A.conformity
B.purchaser
C.feminist
D.inflation
正确答案:————
26.[判断题]Customers usually base their experience on the interaction with employees.
A.错误
B.正确
正确答案:————
27.[判断题]Just as Caribbean carnival traditions are a evolving mosaic of African culture composed of African rituals ，craftsmanship，music and dance，Trinidad's carnival is also a beautiful mosaic of cultures of different continents and races.
A.错误
B.正确
正确答案:————
28.[判断题]Experienced employees are naturally excellent trainers for the newly recruited members.
A.错误
B.正确
正确答案:————
29.[判断题]The medium-sized and smaller cities are not so much suitbale for large conventions as Beijing and Shanghai。
A.错误
B.正确
正确答案:————
30.[判断题]Many people blame the fast food industry for its unhealthy food offered.
A.错误
B.正确
正确答案:————
31.[判断题]Although the followers of the Roman Catholic started the tradition of carnival hundreds of years ago,nowadays Christians all over the world celebrate carnival.
A.错误
B.正确
正确答案:————
32.[判断题]The main problem with China's exhibition industry lies in a lack of investments.
A.错误
B.正确
正确答案:————
33.[判断题]Europeans brought carnival to the Caribbean ,but Caribbean carnival traditions are more rooted in ancient African culture than inherited from European culture.
A.错误
B.正确
正确答案:————
34.[判断题]According to some experts ，the development of convention venues in Beijing will contribute substantially to the local economy.
A.错误
B.正确
正确答案:————
35.[判断题]Foreign fair organizers are superior to their Chinese counterparts only because they are more experienced.
A.错误
B.正确
正确答案:————
36.[判断题]The McDonald's is the largest employer in the United States.
A.错误
B.正确
正确答案:————
37.[判断题]Cross-cultural training will help the employees to deal with customers from cultural backgrounds.
A.错误
B.正确
正确答案:————
38.[判断题]Uniformity is the guiding principle for the franchise and chain stores.
A.错误
B.正确
正确答案:————
39.[判断题]The most important skills for new employees are first aid and food preparation.
A.错误
B.正确
正确答案:————
40.[判断题]The fast food industry has a great influence on the way of living of millions of people.
A.错误
B.正确
正确答案:————
41.[判断题]In order to meet the development of the exhibition/convention industry ，a code of regulations and rules has to be formulated.
A.错误
B.正确
正确答案:————
42.[判断题]The income from convention industry has boosted the development of the relevant sectors.
A.错误
B.正确
正确答案:————
43.[判断题]Of the existing theories about the origin of carnival ，people are not sure which theory is more true to the fact.
A.错误
B.正确
正确答案:————
44.[判断题]According to the introduction of the text，both 2003 World Carnival in Shanghai and 2005 World Carnival in Beijing function more as a platform for cultural exchanges than a funfair to entertain people.
A.错误
B.正确
正确答案:————
45.[判断题]Ameircan women entered the workforce mainly because of the feminist awakening.
A.错误
B.正确
正确答案:————
46.[判断题]Most of the profits of the McDonald's are made from selling fast food.
A.错误
B.正确
正确答案:————
47.[判断题]In order to help the new employees to maintain a high level of motivation and build up confidence ，a well-planed program is necessary.
A.错误
B.正确
正确答案:————
48.[判断题]During the orientation ，new employees should be taught how to perform their job properly.
A.错误
B.正确
正确答案:————
49.[判断题]The majority of employees in the fast food industry will rise up the corporate ladder.
A.错误
B.正确
正确答案:————
50.[判断题]Adequate training will reduce the turnover and improve the customer service.
A.错误
B.正确
正确答案:————
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